I was born and raised right here in Boise, Idaho. After High School I studied Business Management from Rocky Mountain College in Billings, Montana and Adult Organizational Learning and Leadership online from the University of Idaho for my Masters Degree. Initially I worked in the financial and insurance industry until landing my career in the HVAC industry. My husband, John, and I raise beef cattle and hay on a ranch just outside of Sweet, Idaho. Before joining the Western team as Service Coordinator I worked for two other HVAC companies near the Treasure Valley. I love working here at Western and going home to enjoy all the ranching lifestyle has to offer – great people, lots of animals, and the sweet smell of hay!
It has been a great experience working here at Western Heating and Air Conditioning. I continue to be impressed by the management and really the quality of industry excellence we have to offer. There are not many companies that offer the longevity and technical expertise we have here.
Bob has worked at Western since 2007 and has 34 years of experience in the HVAC industry. Bob is originally from New Jersey and moved here because of his love for the outdoors. He is an avid hunter and fisherman.
What customers are saying about Bob:
“What a great job Bob did! He has a lot of integrity and is a great representative of your company.” - Kay; Star, ID
Jared has been with Western since 2007 since finishing CWI's four year HVAC program. He extended his education in NATE gas furnace certification. He enjoys the outdoors, both land and water.
What customers are saying about Jared:
“Jared was polite, professional and very hard working. I would like him for evey service from now on. He is a great representative for Western Heating and Air.” - Alma; Boise ID
Lloyd has been working at Western since 2010 and has over 40 years in the industry. His experienced and additional training in NATE certified gas furnace, heat pump, and AC. Lloyd likes the outdoors and playing with his grandchildren.
What customers are saying about Lloyd:
“Thank you for the great job Lloyd and Jake did. They worked their tails off! Thanks guys.” - John; Boise, ID
Darren has been with Western since 2011 and 18 years in the experience. He is NATE certified in gas furnace and AC. He spends his free time skiing, hunting, and fishing.
What customers are saying about Darren:
“Commend Darren on doing an awesome job! He was so professional and personable and took time to answer all my questions. It's really nice to know Western has such high caliber technicians. I hope he stays with Western for a long time.” - Cathy; Boise,ID
Jake has been with Western since 2012 and has 12 years’ experience in mechanical repair and maintenance. He is WAT certified in gas furnace service and installation,
Jake enjoys working on cars and spending time outdoors with his wife and kids.
What customers are saying about Jake:
Thank you for the prompt service. Jake was wonderful and all of the service was greatly appreciated - Eagle Pediactrics
Mike has been with Western Heating since February 2013 and has 2 years’ experience in HVAC. He has an HVAC Certificate from Flathead Valley Community College in Missoula, Montana.
Mike loves music, movies, his turntable and most importantly - his girlfriend and his dogs.
What customers are saying about Mike:
Mike W. of Western Heating was amazing. He went so far beyond of what I expected to try to get to the root of my air conditioning problem. Boy, is Western Heating lucky to have him.! - B.J., Boise, ID
Thank you very much Western Heating and Air for coming out to fix our air conditioning so quickly. We had many people gathered at our home days prior to a funeral, and the air conditioning wasn't working. We were so grateful to the owner, manager, and to Chris for helping us out! Chris was knowledgeable, worked efficiently, and was friendly. We all appreciated the kind words Chris expressed and the sympathy he showed for our loss during this difficult time. How can we thank you enough? I will recommend you to others. It is wonderful to see a company who can not only do a job well done, but truly cares about it's customers. Thank you! -- Sara, Boise ID
What customers are saying about Dan:
“Dan was above and beyond anything I had experienced! He was concerned and checked out everything and was so good at answering any questions I had. He did a wonderful job --way exceeding my expectations!” - Bill; Star, ID
What customers are saying about Doug:
“Doug did an exceptional job today. He was so polite, knowledgeable, great and talented young man. He took good care of us.” - Buddy, Boise, ID
What customers are saying about Lee:
"I needed my HVAC system serviced so I called Western Heating & Air Conditioning to assist with that and they were fantastic. Lee called ahead to give me an arrival time and he was 5 minutes earlier than stated. Lee was prompt and professional and fully explained what he was going to do and gave me an excellent verbal and written report when he was finished. Thanks for the super service Western!" - Joe, Boise
What customers are saying about Sean:
"Very happy with my furnace service call experience. Someone answered their phone when I called, were able to set an appointment for the next day (a Saturday!) to address a furnace that wasn't working They sent me an email letting me know they were on their way with a photo of the technician so that I'd know who to expect. Sean, the technician was professional, knowledgeable, and efficient in assessing and making the repair. In less than 20 minutes he had the furnace working. He explained what needed repair. Definitely a 5 star experience." Merrylea, Boise
What customers are saying about Dusty:
"Dusty was very good. He made it to the home even though the roads were awful due to deep snow. The furnace is quite old but Dusty was able to service it replacing a part that was worn as well as the filters. I am very pleased." - Katheen, Eagle
What customers are saying about Zach:
"We received excellent service from Zach Morrell today. His courteous attitude, thorough inspection and knowledgeable advice regarding the invoice and questions we had from today's service was most welcome and appreciated. Thanks again for everything you've done for us and our home." Llyod, Boise, ID
What customers are saying about Todd:
We have the Blue Ribbon Service Program and Todd came out yesterday to do a routine service on our AC unit. Tod is a real professional and did an excellent job. He is courteous and most knowledgeable and I cannot say enough good things about his work ethic and the way that he goes about his job. I would recommend him and all of the wonderful people we have met over the years. They are all great." Al, Meridian, ID
We had Todd out today to do the scheduled maintenance and I just wanted to compliment you and him on excellent customer service. He was professional, knowledgeable, and friendly. I felt very comfortable having him at our home and we appreciate knowing that our furnace and air conditioner are being maintained. Thank you for the top notch service! Dawn, Boise, Id
What customers are saying about Russ:
OK, it just doesn't get any better than this. Our furnace stopped working (22 degrees outside), so I called Western Heating & Air and they were at our home within one hour. The technician (Russ) was so very kind, friendly, and EFFICIENT! Discovered the ignitor switch wasn't working - showed me the part, and ASKED ME in advance if I wanted to spend the money on a new one. Of course I did, and Russ was finished with the whole thing within about 45 minutes. Then - GET THIS: Russ cleared out a bunch of empty boxes we had stacked in the garage. Said he had room in his van and could dump them in the big dumpster. AWESOME!!! The price, the service, the promptness, and the courtesy and helpfulness of every single person at Western Heating and Air Conditioning is next to none. I HIGHLY HIGHLY recommend!! - Patti, Nampa